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FAQs & Safety

Your comfort and safety are important to every Villa experience. Review the information below and contact us if you have any questions before booking.

Participate Safely

  • Follow all instructions provided by The Villa team.
  • Enter and exit the sauna and recovery baths carefully.
  • Do not run around the trailer or wet areas.
  • Stay hydrated before, during and after the session.
  • Do not participate while affected by alcohol or recreational drugs.
  • Do not use equipment for longer than instructed.
  • Stop immediately and notify The Villa team if you feel unwell.
  • Seek professional medical advice if you are unsure whether participation is appropriate for you.

The Villa experience is not medical treatment and does not replace professional medical advice.

In an Emergency

Immediately alert The Villa team if you or another participant feels unwell.

For a serious or life-threatening emergency in Australia, call Triple Zero on 000.

Do not use the website contact form for urgent medical assistance.

Before Your Session

Participation acknowledgements and waivers must be completed by every participant or their parent/guardian before taking part in a Villa experience. Organisers are responsible for ensuring all participants are aware of the safety information and terms. Refusal of participation may occur if requirements are not met.

Website information is general in nature and does not replace The Villa Wellness booking terms, participant waiver or professional medical advice.

Still Have a Question?

Contact The Villa team or tell us about the experience you are planning.

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